Even Bank of America Struggles with Managing Their Entitlements

I saw a recent article posted on the ITAM Review LinkedIn Discussion Group that indicated TIBCO is suing Bank of America for $300 Million for improper use of their software.  This is a perfect example of how almost every company struggles with managing software entitlements.  Weekly, I see license agreement addenda that reference the 199x licensing agreement (often neither the Manufacturer nor Customer can find these executed agreements).  Moreover, some software manufacturers have transitioned to “click-through” or “click and accept” agreements which potentially allow agreements to be accepted without being captured.

Consider centralizing your entitlement information (draw a line in the sand) and create a process around software procurement to ensure you are capturing your new licensing agreements and entitlements.  Consider some sort of mechanism to make it meaningful, such as mandating that no software can be paid for without the manufacturer submitting the licensing agreement with the invoice for payment.

http://www.computerworld.co.nz/article/550104/bank_america_illegally_copied_us_300_million_software_alleges_tibco_lawsuit/?utm_medium=rss&utm_reader=feedly&utm_source=taxonomyfeed

Vendor/Contract Management – The Underrated Value of Simple

Perhaps my favorite thing about working at Trident is helping clients of all sizes and across all industries try and tackle an age-old issue – vendor/contract management.  Although the stories of prior failed attempts by our clients are vastly different in range and scope, they are all remarkably common in one area – they all […]

The Case for Continuous Improvement

Who among us actually enjoys reworking the processes for which we complete our work?  We are often asked to do more with less and tend to follow process based on these demands.  Sure – we’d all like to revamp the entire cycle of how work gets completed in our offices, but who has the time?  It’s a classic catch-22: continue to complete our work simply accepting existing flaws in our workflow or take significant time to completely rework the process to eliminate or minimize those things that slow us down.  As much as we’d like to do the latter, most of us continue on with the former, regardless of whether we consciously make the choice.continuous-improvement

However, fixing the problems in our processes does not have to involve big, sweeping changes that greatly disrupt our current operations.  In reality, the best changes are most often small tweaks in existing processes that, by themselves, make relatively pronounced improvements.  Once the first small change is made, we can evaluate the effectiveness of this adjustment and either continue along with the new path or, if no discernible benefit is realized, revert back to the “old” way of doing things.  Assuming the change was indeed for the better, we are now a little more efficient at doing our jobs.  Continue this cycle of small improvements and within a relatively short period of time, we will have drastically improved the overall process without ever having to completely rehaul the whole system in one fell swoop.

This whole concept has been around for decades.  It has often been referred to as “Continuous Improvement” or by the Japanese term “kaizen”, the latter of which became famous as Toyota implemented this methodology on a grand scale in their production facilities.  As our small illustration above proved, continuous improvement can be implemented in nearly every process, big or small, with minimal disruption.  The message is clear, however: we should never be satisfied with the status quo and always strive to make everything we do just a little better every day.  The old way of doing things aren’t necessarily the best simply because that’s the way it’s always been done.  In fact, quite the opposite is most often true.  Continuous improvement works in part because our challenges are always changing.  We are not making changes for change’s sake; rather, we are constantly adapting our ways of doing things to most efficiently stay on top of the game.

At Trident, we embrace the concept of continuous improvement in everything we do.  Our Poseidon contract management portal is built on an SaaS platform to allow for near-instant updates as well as affording us the ability to quickly tailor-make solutions for our customers, especially as their challenges continue to change.  There is no software, updates or patches to install and when a change needs to be made, all it takes is a call to Trident for us to build exactly what you need, when you need it, at a price that is usually a fraction of the cost of other less robust offerings.

More than likely, you are keenly familiar with those challenges and process inefficiencies you face as an organization.  Reach out to us to collaboratively design a solution that precisely fits your needs. As your needs inevitably change over time, we stay with you along the way to make adjustments and/or build new functionality as the need arises.  As many of our clients can attest to, we have become one of their favorite partners for these very reasons (you can read testimonials from a handful of our clients on our Work+Results page).  We are in it for the long-haul and our mission is to deliver solutions that are right for you, big or small, even as those needs evolve.

It really is that simple.  Continuous improvement with Trident as your partner.  Let us show you how Trident can simplify your workload using our best-of-breed technology that can be fully integrated into the systems and processes you already use.

Does work keep getting in the way of getting your work done?

stopsignTemple’s Trivia:  It’s Friday afternoon, and Boss #12 comes to your office wanting to know the status of that report…  And did you take care of this contract with the customer from that company?  Do you:

  1. Explain that you sent that information out last week and you’re still waiting for responses from several key respondents.
  2. Say, “I was just finishing an email to you about that,” then feign leprosy or Ebola exposure so you can be excused for the afternoon to catch a baseball game, hoping Boss #12 forgets the question.
  3. Start calling coworkers, vendors, contractors, or more and ask the exact same question in hopes that someone, somewhere has a copy of an email on something.
  4. The question is not asked at all since Boss #12 logged into Trident’s Poseidon portal and had the answer 10 minutes ago.

It’s a tricky call.  On the one hand, option B could allow you to have an incredible day off (think Ferris Bueller).   On the other hand, trying to get a day’s work done can be difficult if work keeps getting in the way!

Who has the time to spend hours or even days tracking down assets, contracts, vendors or related information?  Ideally, option D would be the answer every time.  In fact, I find that a successful employee is able to retire before anyone learns their name.  Why?  Because they are so efficient, no one needs to track them down and ask them questions.  Alright, so that isn’t really true, but if you have access to the information at your fingertips, why contact that employee?

One of the great things about Trident’s Poseidon system is its ability to be something helpful/useful/valuable to everyone as a central repository to hold all the data.  Thanks to an overwhelming need for option D, we have an end to end solution for administration, document and workflow management.  It’s an exciting time at Trident.

The expansion of Trident’s development team has allowed for enhanced catering to individual client’s needs.  In fact, recently we launched a new landing page for several of our clients in Poseidon.  Now, when logging in, they can see a dashboard of their most pressing Maintenance or Contract Renewals.  We call this the “stoplight page” because it breaks down renewals coming due into red, yellow, and green categories based on their renewal date.  Every day we strive to add cost effective elements for our clients that takes the work out of their workday.  This particular innovative view increases the speed in which a question can be answered.  It also allows other users to log in and view the same information, so they too have a real time view of what is happening.

Ingenious!  Now you can answer questions before they get asked.  With all that work getting done, you will have a lot more free time at work to … uhhhm …  work.